Frequently Asked Questions
We believe transparency is key.
We would love to answer your questions.
Call Samantha or a member of her client care team any time and we will answer all your questions.
We have collected some of our FAQs here however for your convenience.
What happened to Ladybug Design?
In December 2017 Samantha and her team made the decision to go through a comprehensive rebranding. During that process, Samantha redefined the message she wanted to communicate to her clients, selected a new logo, created a new tagline, and relaunched a new-and-improved website. Nothing else changed–services, team, prices, etc.–she just wanted to rebrand after spending the last 17 years as Ladybug Design and feeling like the name didn’t truly reflect the brand she had built anymore. We hope you love our new look! Some clients have asked, “did you go corporate?” or “did you merge with another company?” The answer is absolutely not! We are exactly the same, we just have a fresh new look! After all, we are branding specialists so reflecting the right brand has to start with us!
Will I speak with my writer?
Without a doubt! Here at Nolan Branding we believe it is absolutely paramount to speak one-on-one with your resume strategist in order to ensure we fully understand your background and current career target. That is why every single resume client has an in-depth phone consultation with their writer that typically averages about an hour in length. This is the key to our highly effective process: we know what questions to ask to secure the information critical to differentiating your candidacy.
Do you have customer service?
Absolutely! Call us at 614-570-3442 and speak to Samantha or one of her associates during business (8:00am-5:30pm Eastern) hours Monday through Friday. If you prefer, email us at firstname.lastname@example.org and we will reply promptly.
What is the turnaround time on a resume project?
Our services are available in expedited and non-expedited timeframes. Our rush service (fee applies) takes 3 business days whereas our normal turnaround time is about 7-10 business days. Please call us if you are trying to make a specific deadline as we will always work diligently to be able to deliver your project in the time you need.
Do you mail or email gift certificates?
We can do either! If we have the advance notice–a few days–we would be thrilled to support your gift-giving plan by sending you a beautifully crafted gift certificate for you to gift your loved one. If you prefer, or if you need speedy delivery, we can instead send an e-certificate.
What happens if I get a job while you are writing my resume?
First, congratulations! We will complete your project with the information we already discussed but will offer you a future update at no charge. We can either add your new role–based on your new job description–or wait a few months to add your new role and accomplishments.
What is your refund policy?
We start working for you as soon as you place your order–whether reviewing your submission and/or LinkedIn profile, or performing administrative functions associated with your project–hence, orders are 100% non-refundable. If you do however need to place your project on hold, we are happy to do that and will never charge you any additional fees if our rates change. We are however happy to transfer services to another individual of your choosing.