Dear Sam: I need help with my resume, and I don’t know where to start. To me, on a scale of 1-10, my resume is a 5. I know that I have experience for most front desk jobs, but I do not know how to get their attention with my resume. I appreciate any advice you can give me. — Kenisha

Dear Kenisha: I am so glad you sent me your resume as in its current format, I know hiring managers would not be able to see what you know you can do. In terms of a score, I would rate it as a 2 I’m afraid Kenisha, and I only tell you this so you can see the level of improvement available and how your results could dramatically change if you take advantage of those opportunities. The sky is the limit! Here are the top problems I see:

Lack of focus does not allow others to see who you are. You must create a target and a theme from top to bottom of your resume. Opening with an objective statement only tells an employer what YOU want, not what you can do for THEM. Change the focus and use the top of your resume to highlight your related front desk skill set, I imagine focusing on your administrative and customer service strengths.

Your education section is in the wrong place. You are not a recent high school graduate; therefore, it should be the last thing presented on your resume. You may want to omit it as with its inclusion, it is not telling an employer that you have a high school diploma, but rather that you do not have a college degree.

Formatting is outdated and not supporting your claims. As a front desk professional, one would expect a certain level of technology savviness. Be sure your formatting does not counter this claim.

Content underestimates your value. Explore your experiences fully; two-word bullet points do not carry value. Also, writing about your experience provides you with the opportunity to highlight your written communication skills.

I know you can have a great resume, Kenisha, and I hope these tips help you present the best YOU to potential employers.